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The current Terms & Conditions do take into account the current situation with COVID-19.  If you require further information not included on this page, please email me at  Please also check the FAQs section.

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Booking Treatments & Appointments

Clients are required to wear a mask if needed.

Payment is now due when booking your appointment. Non-payment may mean your appointment is offered to someone else.

All clients will receive a confirmation email confirming the date and time of their appointment.  Please fill in the online consultation form. Once a confirmation email has been sent a client will need to give up to 48 hours notice if they wish to cancel an appointment.  

Please note you may be charged £25 if insufficient time is given. 

Clients are required  to disclose any medication they are taking at the start of an appointment.

If you feel unwell, or have COVID-19  symptoms, please cancel your appointment immediately.

For more information about massage visit my FAQs.

Product Sales

Products are only shipped to the UK Mainland.

Products that can be purchased directly from the site include postage & packaging.

Please allow 7 working days to receive your product.  If it does not arrive, email Vanessa


All Made by Pure Hands bespoke products currently can only be purchased with a consultation.

Product Return & Refund Policy

All Products are selected to provide you with the utmost satisfaction. However, in the unlikely event any of your products arrive damaged, or not within the designated arrival time, do get in touch for either a refund or replacement.


If you are unhappy with any of your branded purchases and change your mind, returns are accepted on all unopened and unused items within a 14 days period, from your delivery date.

Gift Vouchers

Can be used for the price or a specified treatment/product. All vouchers carry an expiry date. Please check this date when purchasing.  This is usually 6 months. 

If you do not contact Made by Pure Hands before the expiry of your voucher, you will loose it's monetary worth.


Clients must pay for all classes/workshops in advance (before the class starts).


If you can no longer make your class/workshop, please email up to 48 hours before class/workshop and you will be allowed to move your booking to an alternative day. 


If you do not contact me before, you may loose your payment

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