T&Cs

We've temporarily updated our Terms & Conditions to take into account the current situation with COVID-19.  If you require further information not included on this page, please email us at mbph@live.com.

Booking Treatments & Appointments

Until further notice deposits for bookings will stop.

 

All clients will receive a confirmation email confirming the date and time of their appointment.  Once a confirmation email has been sent a client will need to give up to 3 hours notice if they wish to cancel an appointment. 

Clients are required  to disclose any medication they are taking at the start of an appointment.

If you feels unwell , or has COVID-19  symptoms, please cancel your appointment.

Product Sales

Our products are only shipped to the UK Mainland

Products that can be purchased directly from our site include postage & packaging.

Please allow 7 working days to receive your product.  If it does not arrive, email mbph@live.com.

 

All Made by Pure Hands products currently can only be purchased with a consultation beforehand.

Gift Vouchers

Can be used for the price or a specified treatment/product. All vouchers carry an expiry date. Please check this date when purchasing.

Classes

Clients must pay for all classes in advance (before the class starts).

 

If you can no longer make your class, please email up to 1 hour before class and you will be allowed to move your booking to an alternative day. 

 

If you do not contact us before, you will loose your booking.

There are no refunds on classes.

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