The current Terms & Conditions do take into account the current situation with COVID-19.  If you require further information not included on this page, please email me at mbph@live.com.

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Booking Treatments & Appointments

All clients are required to wear a mask.

Payment is now due when booking your appointment.

Card payments will incur a £2 processing fee which is non refundable.


All clients will receive a confirmation email confirming the date and time of their appointment.  Once a confirmation email has been sent a client will need to give up to 48 hours notice if they wish to cancel an appointment. 

Please note you may be charged 25% of your booking if insufficient time is given.

Clients are required  to disclose any medication they are taking at the start of an appointment.

If you feels unwell , or has COVID-19  symptoms, please cancel your appointment immediately.

Product Sales

Our products are only shipped to the UK Mainland

Products that can be purchased directly from our site include postage & packaging.

Please allow 7 working days to receive your product.  If it does not arrive, email mbph@live.com.


All Made by Pure Hands bespoke products currently can only be purchased with a consultation beforehand.

Product Return & Refund Policy

All Products are selected to provide you with the utmost satisfaction. However, in the unlikely event any of your products arrive damaged or not within the designated arrival time, do get in touch, by emailing me at mbph@live.com for either a refund or replacement.


If you are unhappy with any of your branded purchases and change your mind, returns are accepted on all unopened and unused items within a 14 days period, from your delivery date.

Gift Vouchers

Can be used for the price or a specified treatment/product. All vouchers carry an expiry date. Please check this date when purchasing.  This is usually 6 months. 

If you do not contact Made by Pure Hands before the expiry of your voucher, you will loose its monetary worth.


Clients must pay for all classes in advance (before the class starts).


If you can no longer make your class, please email up to 1 hour before class and you will be allowed to move your booking to an alternative day. 


If you do not contact me before, you will loose your booking.

There are no refunds on classes.